Tuesday, October 26, 2010
COMMUNICATION....HOW IMPORTANT IS IT TO OUR DAILY LIVES--REALLY?
While at work tonight, I realized how a breakdown in communication can disrupt work flow or cause potential detriment. Which is why as nurses, we are constantly badgering doctors with, "Did you really mean...?????"
It is so important to mean what you say and say what you mean when dealing with every aspect of your life whether it be personal or professional situations. Miscommunication or breakdown in communication builds mistrust, frustration, anger and causes potential errors.
Then there's that old phenomenon of too much information. Where sensory overload can cause a person to just shut down and not even listen to what you're trying to tell him/her any longer. Which again, will build mistrust, frustration, anger, and cause potential errors.
So, what is the key to communicating?
Strong listening skills. Listen to what the other person is trying to say. You may even want to repeat what they had said just to be sure you are hearing him/her correctly with a... "So, what I think I'm hearing you say is that...."
Take a deep breath before you speak. Just to let out a little of your own frustration and give you a chance to organize your thoughts. Count to ten, even. This will help keep you from saying something really stupid or just reacting in anger--especially if the other person has just chewed your butt for something.
If you're not even sure how to reply to something...maybe you shouldn't. What's wrong with saying, "I'm not sure how to respond. Obviously you're upset. Let me look into the problem and I will get back to you..." But make sure you get back to that person when you say you are planning to get into contact with him/her so that he/she knows that you haven't blown them off.
Have any communication issues lately? Let's hear them!!
Posted by Unknown at 4:07 AM